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1. Introduction

Welcome to GolfMasterUK (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.golfmasteruk.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

Our store specializes in premium golf equipment and accessories for enthusiasts of all skill levels, offering products ranging from golf clubs and balls to specialized grips and trolleys.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Acceptable Use

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Submit false or misleading information

2.3 Age Restrictions

You must be at least 18 years old to make purchases through our website. Purchases of junior equipment should be made by adults.

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display our products, including colors and specifications. However, slight variations may occur due to monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Special Order Items

Custom or personalized items (including certain golf grips and engraved products) cannot be returned unless faulty.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we do not store payment details.

4.4 Shipping

We offer:

  • Standard Shipping (£12.95): via DHL or FedEx (10-15 business days)
  • Free Shipping: via EMS for orders over £50 (15-25 business days)

Additional charges may apply for golf clubs and large items. We currently cannot ship to certain Asian countries and remote regions.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused and in original condition
  • Original packaging and accessories are included
  • Proof of purchase is provided

5.2 Non-Returnable Items

The following cannot be returned unless faulty:

  • All golf grips (including arthritic and iron grips)
  • Golf towels
  • Personalized/custom items

5.3 Refund Process

Refunds are processed within 3-5 business days of receiving your return. Original shipping costs are non-refundable unless the return results from our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for any injury or damage resulting from improper use of golf equipment. Always follow manufacturer guidelines.

7.2 Website Availability

We strive to maintain continuous website access but are not liable for temporary unavailability due to technical issues.

7.3 Third-Party Services

We are not responsible for the actions of shipping carriers or payment processors, though we will assist with any issues arising from their services.

8. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

10. Contact Us

For questions about these terms or any other inquiries:

  • Email: [email protected]
  • Phone: +44 (0)114 123 4567 (Mon-Fri 9am-5pm GMT)
  • Address: GolfMasterUK, 41 Sheaf St, Sheffield, GB S4X 1HP