At GolfMasterUK, we’re committed to providing discerning golfers worldwide with premium equipment and exceptional service. Below you’ll find answers to our most common questions about products, delivery, payments and more.

Product Questions

Q: What types of golf grips do you recommend for arthritic players?
A: Our specially designed arthritic grips feature extra padding and a softer compound to reduce joint stress. Many senior golfers find our Bridgestone Comfort+ series particularly effective for pain-free play.
Q: Are your junior golf sets suitable for complete beginners?
A: Absolutely! We offer junior sets from leading brands like Ben Sayers that are perfectly weighted and sized for young players. Our “First Swing” collections are ideal for beginners aged 5-12.
Q: How do I choose between steel and graphite shafts?
A: Steel shafts offer more control and are typically preferred by low-handicap players, while graphite shafts provide more flexibility and are lighter – ideal for seniors or those with slower swing speeds. Our product descriptions include detailed specifications to help you decide.
Q: Do you sell matching golf bag covers for your trolleys?
A: Yes, we offer waterproof bag covers that are compatible with all major trolley brands sold in our store. Look for the “Trolley Compatible” label in our Bag Covers section.

Ordering & Account

Q: How do I create an account?
A: Simply begin checkout and you’ll be prompted to create an account. This allows you to track orders, save your preferences, and get faster checkout on future purchases.
Q: Can I modify my order after placing it?
A: We process orders quickly to get your gear to you fast. For changes, please email [email protected] within 12 hours with your order number and requested changes.
Q: Do you offer corporate or bulk discounts?
A: Yes! Golf clubs and societies can email our team for special pricing on bulk orders of balls, tees, or complete sets. We also offer custom branding options.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two reliable services:
⚡ Express Standard Shipping: £12.95 via DHL/FedEx (10-15 days after 1-2 day processing)
🏌️‍♂️ Free Value Shipping: Free on orders over £50 via EMS (15-25 day delivery)
Q: How are fragile items like clubs packaged?
A: All golf clubs ship in reinforced packaging with protective tubing. Iron sets are secured in custom foam inserts, and bags include extra padding at stress points.
Q: Do you ship to my country?
A: We ship globally except certain Asian and remote regions. At checkout, simply enter your address to see available shipping options and any applicable customs fees (calculated upfront).
Q: Can I track my order?
A: Yes! You’ll receive tracking information via email once your order leaves our Sheffield warehouse. Express shipments include real-time DHL/FedEx tracking.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from delivery date. Items must be unused, in original packaging with all tags attached. Golf clubs must show no signs of use on grips or club faces.
Q: My grips arrived damaged – what should I do?
A: Please email photos of the damage to [email protected] within 3 days of delivery. We’ll dispatch replacements immediately under our Club Protection Guarantee.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 3 business days. Credit card refunds typically appear in 5-10 business days depending on your bank.

Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted using industry-standard SSL technology.
Q: Why was my card declined?
A: Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend trying another card or contacting your bank if issues persist.
Q: Is my payment information secure?
A: Absolutely. We never store full credit card details. All payments are processed through PCI-compliant systems with bank-level encryption.

Still have questions? Our golf-loving customer service team is ready to help at [email protected] or +44 (0)114 123 4567 (Mon-Fri 9am-5pm GMT).

“Delivering more than parcels – we deliver performance.” – The GolfMasterUK Team